❓ Frequently Asked Questions
Everything you need to know about renting with I MOVE Smart Mobility
🚗 How many km per day are included?
Daily kilometers included vary by vehicle category:
- City Cars & Compact (Panda, Ypsilon, Sandero, Fabia): 100 km/day
- SUVs & Electric Cars (Compass, Kona EV): 150 km/day
- Vans & Minibuses (Opel 9-seater, Mercedes 9-seater): 200 km/day
💡 Example: Book 3 days with a Panda? You get 300 km included (100 km × 3 days).
ℹ️ Extra km: €0.20/km for city cars, €0.25/km for SUVs/electric, €0.30/km for vans.
🛡️ What is the excess and deposit?
Security deposit: €300 (held on credit card, released at check-out without damages).
Standard excess: €800 – €1,500 (in case of damage, you pay up to this amount; the rest is covered by basic insurance).
🎯 The excess is the maximum you pay in case of accident:
- €5,000 damage? You only pay the excess (e.g. €1,200)
- €500 damage? You only pay €500
- No damage? No charges (deposit refunded)
✅ What does Full Kasko insurance cover?
Full Kasko (+€37/day): completely eliminates the excess.
✅ With Full Kasko you're 100% covered:
- Collision damage (even if you're at fault)
- Vehicle damage (bodywork, glass, tires)
- Total vehicle theft
- Vandalism
💰 Reduced deposit to €100 (instead of €300)
⚠️ Not covered: fines, fuel, intentional interior damage, driving under influence of alcohol/drugs.
💡 Recommended for: first trips to Amalfi Coast, long rentals (>7 days), premium vehicles (Kona EV, vans).
🎩 What is I MOVE Dedicated Concierge?
I MOVE Smart Mobility is not just car rental: it's your local partner for the entire Amalfi Coast experience.
🌟 Concierge Services Included (5+ day rentals):
- 📍 Personalized itineraries Amalfi Coast (avoid traffic, secret parking spots)
- 🍝 Restaurant reservations at selected venues (even last-minute)
- 🚁 Airport/port transfers coordinated
- 📱 Direct WhatsApp with staff (Italian/English)
- 🆘 24/7 assistance for emergencies
🚁 Premium Services (upon request):
- Private jet rental (Salerno Airport ↔ EU destinations)
- Yacht rental (Marina d'Arechi, Positano, Capri)
- Luxury transfers (Mercedes S-Class, private driver)
- VIP experiences (wine tasting, archaeological tours, private chef)
💬 Contact us for a personalized quote: info@imove.cloud | +39 392 403 4270
⚡ How does Digital Check-in work?
Book in 2 minutes, receive a secure link, upload documents online. Pick up your car directly at the airport without counter queues.
- ✅ Driver's license + ID card (online upload)
- ✅ Credit card in driver's name
- ✅ Booking confirmation via email/SMS
🚨 What to do in case of accident (Complete guide) ▼
📋 CAI Form Guide (Friendly Accident Report)
The Constatazione Amichevole di Incidente (CAI) is the mandatory document to complete in case of accident.
Vehicle A (your rental car):
- A — Date, time, location of accident and witnesses
- B — Policy holder data (from insurance certificate in vehicle)
- C — Make, model and license plate of rented vehicle
- D — Insurance data (from certificate)
- E — Driver's personal data and license
- F — Check boxes describing vehicle positions at impact
Third party and dynamics:
- G — Draw accident dynamics and damaged points
- H-K — Third party data (policy holder, vehicle, insurance, driver)
- L — Signatures of both parties (or single signature if other party refuses)
⚠️ Important!
- CAI form must always be completed, even for minor damage
- Get data exclusively from insurance certificates
- Take photos before moving vehicles (license plates, position, road signs)
- Send within 3 days to: info@imove.cloud
📝 Report timing and procedures
The accident report must be submitted within 3 days from the accident to I MOVE office or via email/PEC.
CAI form must contain:
- Date, time, location of accident
- Vehicle license plate and insurance policy
- Third party data
- Schematic dynamics
- Any police intervention and witnesses
🚫 Consequences of missing report
If the report is not submitted within 3 days or is incomplete, you lose all coverage related to liability guarantees.
🆘 Roadside Assistance
Contact only the toll-free number on the vehicle's insurance certificate. Using other assistance services will void accessory coverage.
📜 Terms & Conditions (Complete guide) ▼
The I MOVE rental contract regulates the rights and obligations of both parties. The vehicle remains I MOVE property and cannot be transferred or subleased.
✅ What you can do:
- Use the vehicle within daily km allowance
- Drive in Italy and EU (check restrictions for specific countries)
- Add authorized drivers (€5/day extra)
- Request extra accessories (child seat, GPS, etc.)
❌ Absolute prohibitions:
- Transfer or sublease the vehicle to third parties
- Drive under influence of alcohol/drugs
- Use for illegal activities
- Transport hazardous goods or exceed load limit
- Participate in races or competitions
- Cross unauthorized borders
📄 Invoicing
Tax details must be provided at rental time and cannot be modified later. For company invoices, provide VAT number and SDI code.
🔧 Maintenance and damage
The customer is responsible for the vehicle during rental. Any damage must be reported immediately and documented with CAI form within 3 days.
⛽ Fuel
The vehicle must be returned with the same fuel level as pick-up. Lower level = refueling charge + service fee.
🔍 General Conditions & Vehicle Pick-up (Complete guide) ▼
📄 Invoicing details
Inform the desk before contract preparation if the invoice should be issued to an individual or company. Tax details (including SDI code) must be provided in advance and cannot be changed later.
🔍 Vehicle check at pick-up
At pick-up, carefully check:
- ✅ Pre-existing damage exterior and interior (report immediately)
- ✅ Fuel level (noted on contract)
- ✅ Safety equipment: spare wheel/repair kit, tools, reflective vest
- ✅ Documents on board: insurance certificate, CAI form, vehicle registration
💡 Important: Damage or missing items not reported on contract will be charged at check-out. Take photos at start and end of rental.
🆘 Roadside Assistance
In case of breakdown or emergency, contact only the toll-free number on the insurance certificate. Unauthorized assistance is not reimbursable.
⏰ Hours and delays
Return delay over 30 minutes = extra day charge. Book extensions in advance to avoid additional costs.
💳 Payments and deposit
Security deposit €300 (€100 with Full Kasko) held on credit card in main driver's name. Released within 7-14 business days from damage-free check-out.
📞 Assistance contacts
For assistance during rental:
📱 +39 392 403 4270
✉️ info@imove.cloud
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